Web Apps
Ticketra
An enterprise-grade support ticketing system for multi-industry use — ticket management, SLA tracking, and team collaboration in one platform.
Client: Confidential
Timeline: Delivered
Laravel
PHP
MySQL
Alpine.js
Tailwind CSS
Overview
Ticketra is a full-featured support system designed to handle high ticket volumes across different industries and team structures.
Fytrion built the platform to streamline customer support operations with clear ownership, escalation paths, and SLA visibility.
The Challenge
Support teams were managing requests through shared inboxes and spreadsheets with no way to track response times, assign ownership, or report on performance.
The Solution
We built a multi-role ticketing system with department routing, SLA configuration, internal notes, and a reporting dashboard — giving managers full visibility into team performance.
Key Features
- Multi-channel ticket creation (email, web form)
- Department and agent assignment with priority levels
- SLA tracking with automated escalation alerts
- Internal notes and customer reply threading
- Admin dashboard with ticket volume and resolution reports
